Wednesday, December 10, 2008

SL Technological College Foundation Inc. Attends BPO Summit Philippines 2008

In order to be updated with the latest industry trends and best practices as well as learn about the most up-to-date BPO technologies, solutions and services, SLTCFI’s President Rosemarie Q. Rey and Human Resource Officer, Cathy Rey, attended the BPO Summit Philippines last December 2-3, 2008 at the Crowne Plaza Galleria Manila and Holiday Inn Galleria Manila in Ortigas Center, Pasig City.

BPO Summit Philippines is the major annual event of the non-voice business process outsourcing (BPO) industry in the Philippines. The event is a unique mix of formats that features opportunities in the back office processing, transcription, software development, digital animation, and game development.

The major trade groups that convened in the said event were the Business Processing Association of the Philippines (BPA/P), Animation Council of the Philippines Inc. (ACPI), Contact Center Association of the Philippines (CCAP), Medical Transcription Industry Association of the Philippines Inc. (MTIAPI), Game Development Association of the Philippines (GDAP), and Philippine Software Industry Association (PSIA). The six industry associations showcased their creation and outsourcing capabilities. They also focused on building career awareness and attracting as well as developing new talents.

Despite the gloom brought about by the US-lead global financial crisis, the business process outsourcing (BPO) sector is still seen to bring light for the Philippines in terms of employment and economic growth. The BPO industry is at present among the biggest foreign exchange earner and source of employment for the country wherein the United States is an overwhelming presence in the BPO sector since it is where majority of the BPO clients are located.

Industry leaders from the non-voice segment of the BPO industry discussed in the said event, how the current global economic downturn especially in the US, has negatively affected the demand for various outsourced services in the country. The Business Process Association of the Philippines (BPAP) however is still optimistic that the non-voice sector of the BPO industry will continue to grow in the coming years. In an interview during the event, BPAP’s chief executive officer, Oscar Sanez said, “The BPO market has huge growth potentials with all ‘non-voice services’ representing the biggest opportunity.” He also mentioned that their group is actively carrying out marketing missions to the United States and Europe to emphasize the capabilities of the Philippines as a back-office outsourcing option.

Meanwhile, SLTCFI is among the successful BPO providers in the province of Albay. For more than 7 years already, the institution has been providing trainings and employment opportunities not just for the call center industry but also for non-voice services like web development and transcription that cater to various US-based clients. The institution is continuously looking at new markets as well as aggressively expanding its services to attract more foreign clients.

In the summit, industry officials urged independent players to expand into back-office outsourcing which is seen as one of the fastest growing segments of the multibillion-dollar non-voice BPO industry. Being among the established business sectors that helps fuel and sustain the growth of BPO industry in the city of legazpi, SLTCFI is ever ready to take on that challenge.

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